Designed in to thinking… : Blog # 215

Designed in to thinking…

It was a day like any other. Ayush went for breakfast and saw his colleague, Harsh sitting alone at a table. He has been a bit aloof these days. Even for the previous team lunch, Harsh was not very participative; a drastic change from the spirited fresher that he was when he joined Ayush’s team.

There were some calls to be made and some mails to be responded to. Once that was done, Ayush asked Harsh to join him for tea. He declined saying he had some deliverables. Ayush asked him if he will be available by afternoon and Harsh said yes. Ayush went back to his desk and went through Harsh’s performance. It started showing a decline from March, about 3 months from now. There were a couple of mails to which he responded late, he started coming late to office and there were some heated exchange of words with some team members which was very unlike him.

At the tea table, Ayush asked Harsh how his weekend was. Harsh replied :“Usual”. Harsh, do you know what I remember of you when you joined as a fresher? As someone who always asked questions. To be frank ,too many at times  J. But, it always made the team think of the alternatives and the possibilities. These days, you are awfully silent! “Ayush, you are right. There was a time when I used to ask questions. Then I realized as to what is the need? Why should I do this? More importantly, who is listening?” That is not true. We are all listening. “May be, but no one responds Ayush.”

Harsh, you remember that meeting where the VP called you ‘Auto reply’? J. He was praising the swiftness with which you reply to mails. I was surprised that my team’s Auto reply is having a delay of about 2 hours these days! "Ayush, you also know what happened when I sent that mail to AVP. My manager came and told me it should go through him! So now, I am routing everything through him. He is the one causing that extra hour’s delay”. Oh, that must be really frustrating. Let me see what can be done.

 The article that you shared the other day about emerging trends was really good. So it looks like changes are going to happen sooner than we all think, isn’t it? “Yes, Ayush. Apparently, analytics is emerging as a large opportunity. I had presented a paper on emerging trends in analytics when I was in college. Back then, 'Data scientists' sounded like a fancy designation. But today, it is almost common place.” Harsh got a call and both of them went back to desk.

Ayush decided to do something about the Harsh's situation which in a way wasa  reflection of the team itself. He recollected the conversation they had and tried to put them down in to action items. He opened a notepad and it is then that he noticed the white board next to him on his desk. He hadn’t used it for quite a long time. He started drawing whatever came to his mind. He drew pictures of question marks, coffee table, a team, laptop, mail box, letters, newspaper and a person chasing a milestone. Then, he sent out a mailer to his peers and told them that there are certain aspects w.r.t the team which needs their immediate attention. He took pictures of the doodling he had done and made it in to a crisp power point presentation. They huddled in to a conference room and started discussing about what can be done regarding these concerns. Ayush mentioned that these are insights from discussions he has had from some of the junior members of the team. All of them brainstormed and came up with things to do.

The next day, he sent out a mailer called “Game changer series#1”. It read thus:

Dear Friends,

            You all are a great team to work with. We all have grown and evolved through each other’s support. Having said that, there is always room for improvement. This is an endeavor to achieve a better camaraderie between our team members and to further each of ours growth.

            We have come up with some suggestions as below. Please reflect on them and we would love to hear from you.

1.      A weekly meeting for us to talk, get to know each other more, ask questions and if possible, come up with some ideas.

2.      If you have something to share with the team, share on the “wall of ideas” which will be put up in our workplace. You can share a picture of it over mail with the larger team.

3.      Share with us an area of interest you would want to work on and improve. Seniors in the team will help you through mentoring or suggesting courses.

About our team, please write :
I like---- (what you like about the team) &
I wish---- (what if included will make you happier)

This is a starting point. Let’s get the ball rolling.

Warm Regards,

Ayush

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I have tried to weave the concept of ‘Design thinking’ around this story. Please let me know your thoughts.

                                                                                                Arun Babu

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